Refund policy

RETURN AND REPLACEMENT POLICY

At AL-IQRAH, customer satisfaction is important to us. We strive to provide quality Islamic learning products and a smooth shopping experience for every customer. Please read our Return and Replacement Policy before placing your order.

1. Return Eligibility

At AL-IQRAH, we aim to ensure a smooth and satisfactory shopping experience for every customer.

Replacement requests are accepted for products that arrive damaged, defective, or incorrect. Please contact us within 48 hours of delivery.

The product must be unused and kept in its original packaging. Photos or videos may be requested to help us verify the issue.

For change of mind or incorrect product selection, returns and refunds are not applicable.

2. Replacement Policy

Once your replacement request is reviewed and approved, we will arrange a replacement for the eligible product.

Replacement is subject to product availability. Our team will communicate with you regarding the replacement process and expected delivery time.

If the same product is unavailable, we will contact you to discuss an appropriate resolution in accordance with applicable consumer protection laws.

3. Refund Policy

AL-IQRAH follows a replacement-first policy for eligible product issues.

Refunds are not applicable for change of mind or incorrect product selection. However, if a product arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

Any approved refund will be processed within the applicable legal requirements and communicated to the customer.

4. Non-Returnable Items

For hygiene, product integrity, and quality reasons, the following conditions apply:ย 

Returns will not be accepted for:

  • Products damaged due to misuse or improper handling by the customer.

  • Products returned without their original packaging, where applicable.

  • Products that have been used or altered by the customer.

  • Products where the request is based solely on a change of mind or incorrect product selection.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please follow these steps:

  • Contact us within 48 hours of delivery.

  • Share clear photos or videos showing the issue.

  • Keep the product and its original packaging until our team reviews your request.

  • After verification, we will communicate the next steps and arrange an appropriate replacement or other remedy, as applicable.

6. Contact Us

For assistance with a replacement request, please contact us:

๐Ÿ“ฑ WhatsApp: +91 9094971870 / +91 9600584392

AL-IQRAH โ€” Grow in Iman ยท Glow in Falah

Islamic Learning Tools for Every Heart & Home.