Shipping policy
SHIPPING POLICY
Last Updated: 21 February 2026
This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from AL-IQRAH (“Company”, “we”, “our”, “us”) through our website.
1. Order Processing Time
All orders are processed within 2 to 3 business days after successful payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
In case of high order volumes, processing time may be slightly delayed. Customers will be informed in such cases.
2. Shipping Charges
Shipping charges are calculated at checkout based on delivery location, weight, and order value.
Free shipping may be available on orders above 1000, if applicable.
Any applicable taxes or duties will be clearly displayed at checkout.
3. Delivery Timeline
Estimated delivery time is 5 to 6 business days, depending on the delivery location.
Delivery timelines are estimates and not guaranteed.
Delivery may be delayed due to:
Courier partner delays
Weather conditions
Natural disasters
Government restrictions
Incorrect shipping address provided by the customer
4. Shipping Partners
We use authorized third-party courier partners to deliver orders safely and efficiently.
5. Order Tracking
Once the order is shipped, customers will receive a tracking ID via email/SMS.
Customers can track their shipment through the courier partner’s website.
6. Delivery Attempts
Our courier partner will attempt delivery [X] times.
If delivery fails due to customer unavailability or incorrect address, the order may be returned to us.
Re-shipping charges may apply in such cases.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
8. Damaged or Tampered Packages
Customers are advised to check the package at the time of delivery.
If the package appears damaged or tampered, please refuse delivery and contact us immediately.
Complaints regarding damaged goods must be raised within 48Hrs hours/days of delivery.
9. International Shipping (If Applicable)
International shipping charges and delivery timelines vary by country.
Customs duties and import taxes, if applicable, are the responsibility of the customer.