SHIPPING POLICY

Last Updated: 10 October 2026

This Shipping Policy explains how orders placed through AL-IQRAH (www.al-iqrah.com) are processed and delivered.

1. Order Processing Time

Orders are generally processed within 2–3 business days after order confirmation.

Orders may not be processed on Sundays or public holidays. During busy periods, processing may take slightly longer.

2. Shipping Charges

Free shipping is available across India, subject to the shipping options displayed at checkout.

Customers can review the final shipping charges, if any, before placing their orders.

3. Delivery Timeline

Estimated delivery generally takes 5–6 business days after dispatch, depending on the delivery location.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Partners

We use third-party courier and logistics partners, including Shiprocket, to facilitate order deliveries.

5. Order Tracking

Once your order is dispatched, tracking details will be shared through the available communication channels, such as SMS or email, where supported.

You can use the tracking details to check your shipment status.

6. Delivery Attempts

Our courier partners determine the number of delivery attempts according to their delivery procedures.

Please ensure that someone is available to receive the order and that your contact and address details are accurate.

If delivery fails and the order is returned to us, please contact our team to discuss the available options. Additional shipping charges may apply where applicable and will be communicated to you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Incorrect or incomplete addresses or contact details may cause delivery delays or failed delivery attempts.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Damaged or Tampered Packages

Please check your package when it arrives.

If the package appears damaged or tampered with, please document the issue and contact us as soon as possible.

For products received damaged, defective, or incorrect, please report the issue within 48 hours of delivery and share relevant photos or videos for verification.

Eligible requests will be reviewed under our Return and Replacement Policy and applicable consumer protection laws.

9. International Shipping

Currently, our shipping services are intended for customers within India unless international delivery is specifically offered at checkout.

10. Contact Us

For shipping or delivery-related questions, please contact AL-IQRAH:

Website: https://www.al-iqrah.com

Email: aliqrah2026@gmail.com

WhatsApp: +91 9094971870 / +91 9600584392

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