TERMS AND CONDITIONS

Welcome to AL-IQRAH — Grow in Iman · Glow in Falah. These Terms and Conditions govern your use of our website, www.al-iqrah.com, and purchases made through our online store.

By accessing or using our website, you agree to these Terms and Conditions.

1. Company Information

Brand Name: AL-IQRAH
Website: https://www.al-iqrah.com
Email: aliqrah2026@gmail.com
WhatsApp: +91 9094971870 / +91 9600584392

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement. If you are under 18, you should use the website with the involvement of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

3. Products and Pricing

We make reasonable efforts to display accurate product descriptions, images, and prices on our website.

All products are subject to availability. Prices are displayed in Indian Rupees (INR), and applicable taxes and shipping charges, if any, will be shown at checkout.

We reserve the right to update product descriptions, prices, and availability when necessary. If a significant pricing error affects an order, we may contact you to resolve the issue before processing it.

4. Orders and Acceptance

After you place an order, you may receive an order confirmation.

Orders are subject to product availability and successful payment or confirmation of the selected payment method, including Cash on Delivery (COD).

We may cancel or decline an order in cases such as suspected fraud, payment issues, incorrect pricing, or product unavailability. If payment has already been collected for a cancelled order, any applicable refund will be handled in accordance with our policies and applicable law.

5. Payment Terms

We accept payment through the payment methods made available at checkout, which may include online payments through Razorpay and Cash on Delivery, where available.

Online transactions are processed through the relevant payment service providers. Payment acceptance and processing are subject to their applicable terms.

Customers are responsible for providing accurate payment and order information.

6. Shipping and Delivery

We arrange deliveries through our shipping and courier partners, including Shiprocket.

Estimated delivery timelines may vary depending on the delivery location, courier operations, weather, and other circumstances beyond our control.

We make reasonable efforts to deliver orders within the estimated timeframe. Courier delays may occur, and customers can contact us for assistance with order-related delivery concerns.

Shipping charges, if applicable, will be displayed at checkout.

7. Return and Replacement Policy

Our Return and Replacement Policy applies to purchases made through our website.

Replacement requests may be raised for products received damaged, defective, or incorrect. Customers should contact us within 48 hours of delivery and provide relevant photos or videos for verification.

Products should remain unused and in their original packaging, where applicable.

Returns or refunds for change of mind or incorrect product selection are not applicable. Eligible product issues will be reviewed and resolved in accordance with our published policy and applicable consumer protection laws.

Please refer to our Return and Replacement Policy for further details.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before dispatch.

Once an order has been dispatched, cancellation may not be possible. Any cancellation request will be reviewed based on the order status and applicable requirements.

Where a cancellation qualifies for a refund, it will be processed in accordance with our policies and applicable law.

9. Customer Responsibilities

When using our website, you agree:

• To provide accurate contact, delivery, and order information.

• Not to use the website for fraudulent or unlawful activities.

• Not to interfere with the security or proper functioning of our website.

• To use our products responsibly and according to their intended purpose.

10. Intellectual Property

Website content, including our brand name, logo, text, product photographs, graphics, and other materials, belongs to AL-IQRAH or the respective rights holders.

You may not copy, reproduce, distribute, or use these materials for commercial purposes without appropriate permission.

11. Limitation of Liability

We make reasonable efforts to maintain accurate product information and a reliable shopping experience.

To the extent permitted by applicable law, AL-IQRAH will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any consumer rights or liability that cannot lawfully be excluded or limited under applicable law.

12. Privacy Policy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and shared when you browse our website or place an order.

Please read our Privacy Policy for further details.

13. Force Majeure

We will make reasonable efforts to fulfil our obligations. However, delays or interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, courier disruptions, or technical failures, may affect order processing or delivery.

We will communicate relevant updates where reasonably possible.

14. Changes to These Terms

We may update these Terms and Conditions when necessary. Updated terms will be published on this page, and the revised version will apply from the date stated.

15. Contact Us

For questions about orders, products, shipping, or these Terms and Conditions, please contact us:

AL-IQRAH — Grow in Iman · Glow in Falah

Website: https://www.al-iqrah.com

Email: aliqrah2026@gmail.com

WhatsApp: +91 9094971870 / +91 9600584392